Human Services

The Freeborn County Department of Human Services is committed to continued service in order to meet the needs of the people of Freeborn County during this difficult and confusing time.  We continue to provide all services through means of telephone and video calls whenever possible.

Effective 3/18/2020, all Freeborn County offices are closed to the public in response to the Emergency Situation Protocol policies put in place regarding Covid-19.  In some situations, face-to-face contact is still necessary to ensure the safety of those we serve. 

Please call our office at 507-377-5400 if you have questions about your financial, child support, or social services case.


Economic Assistance:


The Department of Human Services has been encouraging people experiencing hunger to find out if they are eligible for SNAP. Information about SNAP and other hunger resources is collected on the DHS food emergency webpage. Food help is also available through the Minnesota Food HelpLine, 1-888-711-1151 or Freeborn County Department of Human Services continues to accept and process SNAP applications under Governor Walz’s stay-at-home order.

To apply for Health Care, please visit: or by calling 855-366-7873.

*If you are someone who is elderly, disabled or in a nursing home, you or someone authorized to act on your behalf should call the office at 507-377-5400 so a health care application can be mailed to you.

Verifications and documents for eligibility purposes can be dropped off in the DROP BOX outside of the Freeborn County Department of Human Services or sent as an email attachment to:

 MN Dept of Human Service logo

Date:     09/4/2020

P-EBT Denial and Appeal Process

The Minnesota Department of Human Services has almost finished processing the applications for P-EBT benefits. This week denial notices were sent to the families of public school students. Applications from private school students are still pending and approval/denial notices for these students will be sent in the second week of September. Applicants may receive a denial for some or all of their children and will have the opportunity to appeal a denial decision. The denial decision will be sent via email to any applicants that provided an email address. If they did not provide an email address, they will be notified by mail. 

 Families that received a denial notice via email will have until September 14, 2020 to appeal. 

Families that received a denial notice via US mail will have until September 18, 2020 to appeal. 

Both appeal deadlines include families with children attending public and private schools. 


Appeals can be filed through the online P-EBT Help Form at:


Appeals must include documentation that demonstrates eligibility for the P-EBT program. Documentation must be submitted before the appeal deadline. That documentation may vary depending on the family’s circumstances. All documentation must be specific to the 2019-2020 school year and specifically reference each child for whom they are appealing. 


Examples of documents to verify eligibility for P-EBT benefits may include:

  • The free and reduced-price meal program enrollment letter with each child’s name.
  • A letter from your school administrator confirming each child’s enrollment in free or reduced-price meals.
  • Report card or other enrollment documents with each child’s name for those attending a community eligibility school in which all children received free/reduced meals.

The limited appeal window could be challenging for many families, so please don’t delay.    

  • If you have not yet received P-EBT, please to monitor your e-mail and mailbox.
  • You may need to contact your child’s school to request copies of documents.     
  • Visit the P-EBT FAQ site to familiarize yourself with the appeal process and requirements.

Final decisions on these appeals will be made by the MN Department of Human Services September 30, 2020.  

Safety and Protection:

To make a Child Protection Report, please call 507-377-5400 and ask to speak with Child Protection Intake. 

To make an Adult Protection Report, please call: 1-844-880-1574

Crime Victims Crisis Center: Call 507-377-5460

Mental Health Center:

Most of the services provided through the Freeborn County Mental Health Center are still being provided through telehealth.  Individuals are able to utilize therapy, psychiatric, and chemical health services through telehealth during this time. 

To speak with someone in our Mental Health Center, please contact our office at 507-377-5400.  Currently, we are able to provide mental health support via telephone or video calls, if available.

 To speak with someone about chemical health services, please contact our office at 507-377-5400. 

Additional Support, Information, and Resources:


South Central Warm Line / Crisis Line: 1-877-399-3040

National Alliance for Mental Health: 1-888-626-4435

Peer Support Connection Warmline
Peer-to-peer telephone support that’s safe and supportive

Call or text 844-739-6369 between 5 p.m. and 9 a.m.

The National Crisis Text Line: Text HOME to 741741

CRISIS (274747) from a cell phone to talk to professionals who can help.

The National Suicide Prevention Hotline: 1-800-273-8255

Minnesota Farm and Rural Helpline: Call 833-600-2670
A service of the Minnesota Department of Agriculture

Coping with COVID:

An online resource developed by Minnesota DHS

Tools 2 Thrive: 

This website focuses on resources to reduce stress and anxiety.

Mission Statement

The mission of Freeborn County Department of Human Services is to meet basic needs, promote self-sufficiency, assist and protect vulnerable persons and preserve families through the efficient and cost effective delivery of both statutorily required and other services authorized by the Agency Board.